SERVICE & SUPPORT
Regional Business Systems is committed to setting a new standard in service and support, providing our customers with responsive service and results-oriented support.
Preventative Maintenance and Repair:
Customers are offered the option of having their equipment placed under a preventative maintenance contract that includes all labour charges and may/may not include parts as well as scheduled visits to alleviate problems. Customers may also opt for a repair only contract with service being provided only by customer request.
Contacting the Customer Service and Support Centre:
Service Dispatcher: 246-426-1532
Main Office: 246-426-1510
Support Center Fax: 246-429-9665
Our Standard office hours are 8:00 AM to 4:30 PM EST Monday – Friday.
Out of Hours, public holidays and 24/7 Emergency services are available.
In cases of emergencies, you can contact Technical Support by calling 246-426-1532
Required Customer Information for All Service and Support Calls
When calling the Service and Support Center, please have the following information available:
· Customer name
· Equipment Locate Number (obtained from sticker placed on the front of the equipment by RBS)
· Product Serial Number if Locate Number is not available
· Your first and last name
· Your contact phone number
· Description of the issue along with the exact wording of any error messages
· Details of what was being done prior to, during, and after the issue occurred